Privacy Policy

Last updated: March 28, 2026

ITAKA7 Sh.p.k. (“ITAKA7”, “we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (itaka7.com) and use our services.

For any questions about data protection, contact our Data Protection Officer at dpo@itaka7.com.

1. Data Controller

ITAKA7 Sh.p.k. Rruga Shyqyri Berxolli 14, Tiranë, Albania Email: dpo@itaka7.com Phone: +355 69 208 2805

2. What Data We Collect

We collect the following categories of personal data:

Contact Information: When you submit our contact form, we collect your name, email address, and any information you include in your message.

Website Usage Data: We may collect technical data such as your IP address, browser type, device information, pages visited, and time spent on our website. This data is collected through cookies and analytics tools.

Business Data: If you become a client, we may collect company name, billing information, and other data necessary to provide our services.

3. How We Use Your Data

We process your personal data for the following purposes:

To respond to your inquiries submitted through our contact form
To provide, maintain, and improve our cybersecurity and data privacy services
To send you relevant information about our services (only with your consent)
To comply with legal obligations under GDPR and Albanian data protection law
To protect the security and integrity of our website and services

4. Legal Basis for Processing

We process your data based on the following legal grounds under GDPR Article 6:

Consent: When you submit our contact form or subscribe to communications
Contractual necessity: When processing is required to fulfill our service agreements
Legitimate interests: For website security, fraud prevention, and service improvement
Legal obligation: When required by applicable law or regulation

5. Data Retention

Contact form submissions are transmitted via email and are not stored on our website servers. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Business client data is retained for the duration of the service agreement plus the legally required retention period.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with:

Service providers who assist us in operating our website and delivering our services (e.g., hosting providers, email services), subject to appropriate data processing agreements
Legal authorities when required by law or to protect our legal rights

All third-party service providers are required to maintain the confidentiality and security of your personal data.

7. Your Rights

Under GDPR, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of how we process your data
Right to data portability: Request transfer of your data in a structured format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw your consent at any time

To exercise any of these rights, contact our Data Protection Officer at dpo@itaka7.com. We will respond within 30 days.

8. Cookies

Our website uses essential cookies required for the website to function properly. We may also use analytics cookies to understand how visitors interact with our website. You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

10. International Transfers

Your data is stored and processed within the European Union. If any transfer outside the EU is necessary, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact

For questions, concerns, or requests related to this Privacy Policy or your personal data:

Data Protection Officer ITAKA7 Sh.p.k. Rruga Shyqyri Berxolli 14, Tiranë, Albania Email: dpo@itaka7.com Phone: +355 69 208 2805

You also have the right to lodge a complaint with the Albanian Information and Data Protection Commissioner (IDP) or any relevant EU supervisory authority.